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Surplus Warehouse Customer Service Representative

Surplus Warehouse of Augusta


Job Title: Customer Service RepresentativeDepartment: Surplus Warehouse
Reports To: Store Manager or Assistant Manager
General Description Assist customers and stocks merchandise in a building materials and supplies store by performing the following duties.
Essential Job Functions include the following, other activities may be assigned:
- Offer excellent customer service by greeting customers as they enter the store or call on the phone, and by answering their questions concerning availability, price, and use of merchandise.
- Sell Surplus Warehouse merchandise and assist other partners in selling product while always focusing on offering excellent customer service and getting repeat business.


Job Duties must perform the following duties in order to achieve essential job functions, other duties may be assigned:
Uses Point of Sale System to total price and tax on merchandise purchased by customer to determine bill.
Cuts carpet, vinyl, padding, and related materials to size requested by customer.
Assists customer to load purchased materials into customer's vehicle.
Moves materials and supplies from receiving area to display area.
Marks prices on merchandise or price stickers, according to pricing guides.
Straightens materials on display to maintain safe and orderly conditions in sales areas.
Covers exposed materials, when required, to prevent weather damage.
Counts materials and records totals on inventory sheets.
Safely operates a forklift and other equipment.
Performance Behaviors To perform the job successfully, an individual should demonstrate the following performance behaviors:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.


Education and/or Experience                                               
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills                                            
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.
Mathematical Skills                                                  
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 80 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts.  The noise level in the work environment is usually moderate.

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