Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
To perform this job successfully, an individual should have knowledge of local area and wide area networks and end-user support. Have a basic understanding of common networking concepts (TCP/IP, VPN, Active Directory, DNS, DHCP, web/email servers, wireless networks, telephone systems, etc.). Have general PC maintenance knowledge. Be efficient with Windows Operating Systems, Microsoft Office, Linux and/or AIX. Be familiar with Microsoft Terminal Services and virtualization concepts.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, climb or crawl. The employee must occasionally lift and/or move up to 80 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.