Job Duties must perform the following duties, as designated by the Store Manager, in order to achieve essential job functions, other duties may be assigned:
Plans and prepares work schedules and assigns employees to specific duties.
Coordinates, participates in, and supervises sales activity and sales promotion, merchandise display preparation and advertising, and taking inventories.
Responsible for reconciling cash with sales receipts, keeping operating records, preparing daily record of transactions for Accounting Department, and performing work of other partners, as needed.
Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices.
Resolves customer complaints and answers inquiries.
Locks and secures store.
Assists in supervision of 3-5 employees in the Home Outlet Store. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Performance Behaviors To perform the job successfully, an individual should demonstrate the following performance behaviors:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality, and Effectively communicates with all partners.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Gives appropriate recognition to others.
Managing People - Takes responsibility for activities of partners supervised; Makes self available to staff; Provides regular performance feedback; Develops partners' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.